Frequently Asked Questions
Is there an easier way to say "Agricultural Connections"?
Yes! We also go by "AC" or "Ag Connect."
Is Agricultural Connections (AC) a CSA?
Ag Connect is not a CSA. CSAs (Community Supported Agriculture programs) originate from farms that are growing produce and then selling produce shares themselves. Most CSAs operate on a seasonal schedule, selling pre-paid memberships for a half or whole season for a flat price then supplying members with weekly boxes of goods freshly harvested from the farm. By comparison, AC is a direct purchaser from more than a dozen local-organic farms, bringing together a diversity of local-organic products to one online shopping place. AC does not require pre-payment. You pay only for what your order each week. So if you're going to be out of town or just need a break for a week, you don't have to pay for produce you're not getting or getting produce you won't use. AC offers products that are often not available at your local grocery store, and at superior prices and quality. Some of the Central Oregon CSAs include Fields Farm, Rainshadow Organics and Juniper Jungle.
What happens if I forget to pick up my order?
For Bend orders: A $5.00 handling fee will be requested for picking up orders outside of the scheduled pickup time. The fee will be collected via the honors system, in cash or check, at the time you pick up your order. You are still guaranteed to get your order if you contact Ag Connect by 9am Thursday morning, the morning following the pickup day. Please notify Ag Connect by 9am Thursday if you cannot make it to the pickup or if you forget to retrieve your order. A phone call or text to Liz at 541-228-5330 is the most effective way to notify, but you may also email email@example.com. If you do not contact Ag Connect to arrange alternative plans to retrieve your order by Thursday at 9am, your items may be donated. Furthermore, due to the perishable nature of the products, Ag Connect cannot offer refunds for orders not retrieved. PLEASE, MARK YOUR CALENDARS for your pickup day and time and put AC’s contact # into your phone in case an emergency arises: 541-228-5330.
For Redmond orders: Orders that are not picked up by 5pm at Green Plow Coffee Roasters in Redmond are subject to forfeit if not retrieved by 7pm. All customers whose orders are not picked up by 5pm will be reminded via phone call about this policy. Also, please keep in mind that this extra time is a courtesy service; we strive to have all orders picked up during the 3:30-5:00pm pickup time.
For Madras orders: Orders that are not picked up by 7:15pm at the Madras Aquatic Center are subject to forfeit if the Ag Connect volunteer cannot reach you to make other arrangements in a timely manner. Time, if any, spent by our volunteer past 7:15pm is a courtesy service over which the volunteer has full control.
What is the Return Policy?
Members cannot receive refunds on orders that are not picked up due to the perishable nature of the products. See above for more information. However, you can receive money back if you are disappointed with the contents of your order for any reason. See below:
Is the quality of the products guaranteed?
We work tirelessly to ensure that customers are satisfied with every product they receive from us. If you are at all disappointed, please contact us within five days of picking up/receiving your order (which is by the following Monday) to discuss the situation. We will not hesitate to refund you for that product if the situation warrants. Due to the perishable nature of most of our products, refunds will not be given more than five days after you've received your order. Contact Liz at 541-228-5330 or firstname.lastname@example.org.
What does a membership entail?
By registering with AC, you are joining our email list to receive updates about logistics, pricing, etc. and you are able to begin shopping for delicious, organic, local products! There is no fee to become a member and you only need to fill out the membership form once.
How will the produce and products be handled?
The produce will be boxed on the farms, transported to Bend, and handed out all within 36 hours of harvesting to guarantee freshness. During the winter months, there are a few items, called "cold-storage items" (example: Walla Walla onions) which are stored according to specific freshness guidelines through the cold months (when leaving them in the ground could cause them to go bad). However, these items are few and far between. Members will bring their own bag to the pickup location to be filled with the week’s produce and any side items that were ordered.
Can produce shares be customized?
Produce shares are pre-selected each week, however members may 'customize' their share by trading out unwanted items for other items using the Community Basket at the pickup. Community Baskets are currently available at the Mother's Juice Cafe West and East locations, and Redmond.
How are goods transported in the summertime?
Anything that needs freezing or refrigeration during the warmer months of the year will be transported in coolers and packed with ice.
How far are AC's partner farms/ranches located from Bend?
Our partners are located as close as right here in Bend, and further than approximately 125 miles from Bend. For more information about this, see our About Us page. Some items come from further away, but the origin of each item is marked as specifically as possible so you may choose your own local region from which to buy.
What type of payment is accepted and when are payments due?
AC encourages ordering and payment through the online Checkout with payments and orders due every Monday at 10am. However, two other options exist: 1)In person at our pickup location ONE WEEK BEFORE you pick up your order; 2)Mail a check and description of your order to 1470 NE 1st St. #150, Bend, OR 97701. Make checks payable to Agricultural Connections. All orders/payments must be received by 10am Monday, two days prior to the Wednesday pickups.
Are there volunteer opportunities with AC?
Yes! If you are interested in assisting at the handout, please contact Liz at 541-228-5330 or email@example.com. In exchange for 2-4 hours of help at the handout, you will receive a family or individual produce box!
Can I host a pickup location at my church, school, community or other central location?
Yes!! Let's talk more! AC is interested in partnering with organizations to develop ordering and pickup/delivery pilot programs. Free delivery and/or produce share donations are two ideas that could be implemented. Please contact Liz at 541-228-5330 or firstname.lastname@example.org.
What information do we collect? We collect information from you when you register on our site, place an order or respond to a survey. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously.
What do we use your information for? Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs)
- To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- To administer a contest, promotion, survey or other site feature
- To send periodic emails, and weekly newsletters and order reminders
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, simply reply to the sender (email@example.com) and include “unsubscribe” in the email body, or click on "Manage Your Subscription" at the bottom of the newsletter and follow the quick and easy steps to unsubscribe.
How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.